Chalet Arpian and the La Bergerie de l'Arpian apartment, in Les Avanchers-Valmorel.
These Booking Terms & Conditions (T&C) govern all bookings made on the website www.arpian-valmorel.com or through any partner platform for a stay at Chalet Arpian and, where applicable, at the independent apartment La Bergerie de l'Arpian, located in Les Avanchers-Valmorel (Savoie, France).
Chalet Arpian is operated by Mr. and Mrs. Guillaume Mermin under SIRET number 830 062 832 00076.
The apartment La Bergerie de l'Arpian is owned by L&G Investissement SARL, with share capital of €3,000, registered under SIRET number 932 013 196 00013, and offered for rental by Chalet Arpian, duly authorized through a professional sub-rental lease.
The rental contract is concluded between the Tenant and Chalet Arpian, which handles marketing, billing, and stay management.
These T&C define the respective obligations of the tenant and the owner for any seasonal rental of Chalet Arpian and/or the La Bergerie de l'Arpian apartment.
2.1 The booking is considered firm and final upon receipt of a deposit of 50% of the total stay amount.
2.2 The balance must be paid at the latest 30 days before the arrival date.
2.3 In case of non-payment of the balance within the prescribed period, the owner reserves the right to cancel the booking without refunding the deposit.
2.4 Any booking implies full acceptance of these T&C as well as the house rules.
2.5 Payment methods. Card payments (Visa, Mastercard, American Express) are processed by Stripe, a PCI-DSS Level 1 certified payment service provider (PSP), ensuring transaction security through the 3D Secure protocol. Our booking platform is managed by Lodgify, a channel manager that handles availability coordination and confirmation delivery.
Payment by bank transfer is also accepted: banking details are provided after booking confirmation. No cash payment is accepted for deposits or balances.
The Tenant acknowledges having been fully informed that Chalet Arpian features a flexible interior layout with 15 beds across 10 bedrooms, designed to allow internal modularity and organizational flexibility based on group composition, but that this configuration shall in no way be interpreted as authorization for occupancy exceeding the contractual capacity.
In accordance with the administrative declaration and to strictly comply with regulations excluding the chalet from the Public Establishment (ERP) standard, the maximum simultaneous occupancy and presence inside the Chalet is set at fifteen (15) persons.
From a booking for 16 persons (and up to a maximum of 23 persons), the independent apartment La Bergerie de l'Arpian is included in the rental and made fully available to the tenants. A surcharge applies from 16 persons.
This apartment is located approximately 50 meters from the chalet. It has its own capacity, strictly limited to eight (8) persons, and consists of:
It is the Tenant's responsibility to organize, under their sole responsibility, the use and distribution of travelers between the two physical buildings.
The Tenant formally commits that in no case shall more than fifteen (15) persons be present simultaneously, in a prolonged or repeated manner, inside Chalet Arpian, including during meals, aperitifs, or gatherings.
Occasional and reasonable gatherings may be tolerated, subject to neighborhood respect, premises safety, and absence of nuisance.
Any occupancy that manifestly or repeatedly exceeds this limit may be reclassified as non-compliant use and result in the sanctions provided in the contract. The Tenant indemnifies the Landlord against any consequence, sanction, claim, or recourse resulting from a gathering or occupancy non-compliant with the stipulations of this article.
The primary tenant must provide, within 72 hours of booking, a legible copy of an official identity document (passport or national ID card). This document is required for administrative registration and security purposes, in accordance with legal obligations.
An entry and exit inventory check is performed digitally: through timestamped photos with electronic signature, either in the presence of the concierge or via a dedicated app. Without feedback from the tenant within 2 hours, the initial state is deemed compliant.
A security deposit of €3,000 is required before check-in. It is returned within 5 business days after departure, after deduction of any withholdings.
The tourist tax is collected by the Communauté de Communes des Vallées d'Aigueblanche on behalf of the Les Avanchers-Valmorel municipality, in accordance with articles L.2333-26 et seq. of the French General Code of Territorial Authorities.
For unclassified furnished rentals, it is calculated as a percentage of the rental rate per person per night, up to a cap set by the municipality (around €4.60 per person per night in 2026). An additional departmental tax also applies.
This tax is collected by the owner and remitted to the municipality. It is not included in the displayed rental rate and will appear as a separate line on your invoice, calculated precisely according to your stay.
Children under 18 are exempt.
In accordance with article L.221-28 12° of the French Consumer Code, the customer is informed that they do not have the withdrawal right provided in article L.221-18 of the same code, since seasonal accommodation services must be provided on a specific date or for a specific period.
Any booking is therefore firm and final upon payment of the deposit, without possibility of withdrawal. The cancellation conditions provided in article 7 hereof apply.
The tenant commits to respecting the integrity and tranquility of the premises.
Smoking is strictly prohibited inside the chalet and the apartment. Pets are not allowed, except with prior written authorization from the owner. The tenant must keep the premises in good condition throughout the stay and upon departure.
The Tenant also commits to respecting the co-ownership rules applicable to the La Bergerie de l'Arpian apartment, notably regarding noise, respect for common areas, and tranquility of building occupants.
Any noise nuisance, inappropriate behavior, or disregard for the neighborhood may result in immediate measures, including eviction without refund.
The tenant is fully responsible for any damage, loss, or theft occurring in the chalet and/or apartment during their stay, whether in private or common spaces.
It is their responsibility to immediately report any incident to the owner or their representative.
The owner declines any responsibility in case of theft, damage, or loss of personal belongings, including those left in locked spaces. The tenant is strongly advised to take out personal insurance covering their belongings.
The app provided to the tenant is an essential tool for the smooth running of the stay. It notably allows access to practical information, digital check-in and check-out, and validation of the inventory check.
The tenant will also find all safety rules to follow, as well as instructions for using chalet equipment (heating, appliances, audiovisual equipment, fireplace, etc.).
They commit to reading and using the app appropriately. In case of misuse or negligence, the owner cannot be held responsible for any consequences.
Check-in: between 4 p.m. and 8 p.m. Check-out: before 10 a.m. Outside these slots, on request with possible fees.
The chalet and apartment are equipped with passive security devices only, such as smoke detectors, opening sensors, and an alarm system.
No camera, listening device, or audio/video recording is installed or active in private spaces (chambres, salles de bains, salons, etc.).
These devices are intended solely to ensure the safety of the premises and occupants. The tenant agrees not to alter, disable, or misuse them. Any alteration may result in a deduction from the security deposit.
The owner, or any person mandated by them (concierge, technician, service provider), reserves the right to access the chalet and apartment during the tenant's stay when justified necessity arises.
This includes notably interventions related to maintenance, safety verification, or urgent technical management (leaks, breakdowns, alarms, etc.).
Prior notification will be systematically given to the tenant, except in cases of obvious emergency requiring immediate intervention. Staff commit to intervening discreetly, professionally, and with respect for the occupants' privacy.
Wi-Fi connection is provided to tenants free of charge during their stay. The tenant agrees to use it strictly for personal, reasonable purposes, in compliance with applicable law.
Any use for illegal, fraudulent, or public-order-contrary purposes (illegal downloads, access to illicit content, hacking attempts, etc.) is strictly prohibited and engages the tenant's full liability.
In case of reporting or complaint from competent authorities, connection data (IP addresses, navigation logs, etc.) may be transmitted, in accordance with applicable regulations. The owner cannot be held responsible for illegal acts committed by users of the connection.
The organization of parties, evenings, or private or public events is strictly prohibited within the chalet, except with prior written consent from the owner.
Normal and reasonable festive gatherings (family dinners, birthday celebrations, etc.) are naturally tolerated, with respect for neighbors, maximum capacity, and house rules.
Any infringement of this rule, observed or reported, may result in immediate eviction of occupants, without notice, without refund, and with partial or full retention of the security deposit.
The house rules for the chalet and apartment are made available to the tenant before arrival, via the dedicated app, and in printed version on site.
This document specifies the rules of life, safety, equipment use, and respect for neighbors applicable during the stay.
The tenant agrees to fully read, strictly comply with, and ensure compliance by all occupants. Any breach may result in penalties, including deduction from the security deposit, immediate termination of the contract, or eviction.
The owner cannot be held responsible for inconveniences or service interruptions beyond their control, in particular due to exceptional weather conditions (heavy snowfall, blizzards, prolonged frost), road closures, water or power outages, or any other event of force majeure.
No refund, reduction, or compensation can be claimed in case of temporary access impossibility, breakdown, or partial service interruption, provided the owner is not directly responsible.
As the chalet is located in a mountain area, the tenant must arrange a vehicle suitable for winter conditions. This includes the use of approved snow chains, in compliance with applicable regulations.
In case of impossibility to access the chalet due to an inadequate or poorly equipped vehicle, no liability can be attributed to the owner, and no refund, postponement, or compensation will be granted.
It is the tenant's responsibility to check weather and traffic conditions before arrival.
Any booking made on behalf of a group composed mainly of minors is subject to prior written validation by the owner.
The owner reserves the right to refuse the booking without obligation to provide justification, to guarantee the tranquility of the premises and respect for established rules.
In case of concealment or false declaration regarding the group composition, the stay may be cancelled or interrupted without refund, and the entire security deposit may be retained.
All equipment, installations, and fittings of the chalet and apartment (fireplace, appliances, audiovisual devices, furniture, games, etc.) must be used in accordance with their intended purpose and the manufacturer's instructions.
Any damage to equipment, intentional or by negligence, will result in full billing of repairs or replacement at new value. These costs will be deducted from the security deposit, or billed separately if the amount exceeds it.
Children must be placed under constant adult supervision, particularly in areas presenting specific risks (stairs, mezzanines, outdoor spaces, heating equipment, hot tub, etc.).
The owner declines any responsibility in case of accidents related to non-compliant use or lack of supervision.
Subletting, transfer of booking, or any provision of the chalet to a third party not declared at the time of booking is strictly prohibited, in any form (free, paid, or service exchange).
In case of violation of this clause, the contract may be terminated by operation of law, without notice or refund, and the entire security deposit may be retained as flat-rate compensation.
The owner cannot be held responsible for the total or partial non-performance of their obligations in case of an event constituting force majeure.
The following are considered force majeure events: natural disasters (storms, floods, fires), exceptional weather conditions, pandemics, administrative decisions, strikes, breakdowns of essential infrastructure (water, electricity, internet), or any other unforeseeable and irresistible event.
In such a situation, the booking may be postponed to a later date, or cancelled with full refund of amounts paid, excluding any other compensation.
In case of simultaneous booking of the chalet via multiple platforms or distribution channels, priority will be given to the first booking validated by the owner.
Other bookings will be automatically canceled and fully refunded, without fees or additional compensation.
The fact that the owner does not avail themselves, at any given time, of any of the clauses of these Booking Terms & Conditions cannot be interpreted as a waiver to subsequently rely on said clauses.
In case of divergence between the information in the online listing (platform or website) and the stipulations of this contract, the provisions of this rental contract prevail, in particular regarding the maximum capacity of 15 people in the chalet (and 23 with the apartment).
The Tenant acknowledges having read these provisions, including:
In case of problem or dissatisfaction during your stay, the tenant is invited to contact immediately our local concierge on site, or Guillaume Mermin by phone at +33 6 63 64 56 53 or by email at contact@arpian-valmorel.com.
Any late report (after departure) can only give rise to compensation insofar as it would have been materially impossible to report the problem during the stay.
In case of persistent disagreement after an attempt at amicable resolution, the tenant may refer the matter to Société de la Médiation Professionnelle (SMP), 24 rue Albert de Mun, 33000 Bordeaux, www.mediateur-consommation-smp.fr.
Chalet Arpian is committed to respecting the mountain and its resources. The tenant is invited to:
Respecting these principles helps preserve the beauty of the valley and sustain the quality of the experience for all.
Chalet Arpian, a renovated 1975 building, spans 4 floors with stairs and is not designed to accommodate persons with reduced mobility or wheelchairs.
Similarly, the La Bergerie de l'Arpian apartment and the outdoor hot tub do not have specific accessibility features for persons with reduced mobility.
In accordance with our non-professional furnished rental status, we are not subject to accessibility obligations applicable to Establishments Open to the Public (ERP). However, we wish to clearly indicate the constraints of the premises so that everyone can plan their stay informed.
For any question about access conditions, passages, thresholds, or particular needs, we invite you to contact us before booking: we will sincerely study together the feasibility of your stay.
These Booking T&C are governed by French law.
In the absence of amicable resolution, the Tribunal de Commerce de Tours shall have sole jurisdiction over the dispute, including in case of multiple defendants or third-party claims.